Privacy Policy

Introduction

Stellar Transaction Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage with our services.

This policy applies to all users of our website and clients of our consulting services. Please read it carefully to understand our practices regarding your personal data.

Information We Collect

We may collect and process the following categories of personal data:

Information You Provide

When you contact us or engage our services, you may provide:

• Contact details including name, email address, and business address
• Company information and job title
• Details about your enquiry or business needs
• Communication preferences
• Any other information you choose to share

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical information including IP address, browser type, and operating system
• Usage data including pages visited, time spent, and navigation paths
• Device information and screen resolution
• Referral source and exit pages

How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To deliver consulting services and fulfil our contractual obligations
• To communicate with you about projects, meetings, and deliverables
• To improve our website functionality and user experience
• To analyse how visitors use our website and identify areas for enhancement
• To comply with legal obligations and protect our legitimate interests
• To send relevant business communications where you have consented

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: To perform our services as agreed
• Legitimate interests: To operate our business effectively and improve our offerings
• Consent: Where you have explicitly agreed to specific processing activities
• Legal compliance: To meet regulatory and legal requirements

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with:

• Service providers: Trusted partners who assist with website hosting, email delivery, and analytics, bound by confidentiality obligations
• Professional advisers: Lawyers, accountants, and auditors who provide professional services
• Regulatory authorities: When required by law or to protect legal rights
• Business successors: In the event of a merger, acquisition, or business transfer

All third parties are required to maintain appropriate security standards and use data only for specified purposes.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Enquiry data: Retained for two years unless you become a client
• Client data: Retained for seven years following completion of services to meet professional obligations
• Website analytics: Aggregated data retained indefinitely; individual session data retained for 26 months
• Marketing communications: Retained until you withdraw consent

Your Rights

Under data protection legislation, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Ask us to limit processing of your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within one month.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse usage. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection obligations
• Incident response procedures

While we strive to protect your data, no transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to maintain robust protections.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Contact and Complaints

If you have questions about this privacy policy or wish to exercise your rights, contact us:

Email: [email protected]
Address: Stellar Transaction Ltd, 42 Kingsway, London, WC2B 6EX, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, at ico.org.uk.